Downloadable Media Problem Report Form

In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem
• Exact text of any error message
• URL(s) of any error page(s)
• Library card number
• Title(s) of problem download(s)
• Make and model of mobile device
• Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
• Internet browser and version

First Name:(required)

Last Name:(required)

Email:

Retype Email

Library Card

Select Operating System Windows 10 Windows 8 Windows 7 Windows Vista Windows XP Windows 2000 Windows 2000 SP1 Windows 2000 SP2+ Windows ME Windows NT 4.0 Windows 98 SE Apple Mac OS X 10.4.9+ Linux

eBook/Audio Software and Version

Browser and Version

Is firewall on

PDA Device

Titles of problem media

Formats of problem titles Select Format OverDrive WMA Audiobook OverDrive MP3 Audiobook Adobe PDF eBook Adobe EPUB eBook Mobipocket eBook

Exact text of any error message

URL of error page

Steps to reproduce the problem

Additonal Information

Send Email